Refund & Cancellation

This policy covers orders and appointments with Akber & Sons for window blinds, bamboo products, and wall papers. Specific terms for your order may also be confirmed on WhatsApp or in writing.

Made-to-measure products

Custom blinds, cut vinyl, and made-to-order pieces are prepared to your sizes and choices. Once production has started, these items generally cannot be cancelled or refunded, except where we made an error in measurement or manufacturing.

Ready-made / stock items

• Unused stock items in original condition may be returnable within a short window agreed at purchase (typically 3–7 days), subject to inspection.
• Opened, installed, or damaged goods are not eligible for return.

Deposits & cancellations

• Deposits secure materials and production slots. If you cancel after we have ordered or cut materials, the deposit may be non-refundable.
• Measurement or consultation visits can usually be rescheduled with reasonable notice. Repeated no-shows may incur a small visit fee.

Installation issues

If installation or product quality does not match what we confirmed, contact us promptly. We will repair, replace, or otherwise resolve the issue as appropriate.

How to request a refund

Message us on WhatsApp or email ibneakbar78611@gmail.com with your order details. Approved refunds are processed via the original payment method where possible.

Related policies

See also our Terms of Service and Privacy Policy.